Please confirm that your current credit balance qualifies for the maximum withdrawal amount as per the Transactions > Withdrawals section through the footer of our main page.
Also, if you participate in a Bonus offer with your account, it is likely that you will not be able to withdraw the entire amount, because your wagering requirements are not met. In particular, the terms of the offer may require the account holder to wager Bonus money a certain number of times before being entitled to withdraw the winnings obtained as a result of the wager of free money or a Bonus.
Sports bets contributing to wagering Bonus money are subject to minimum odds stated in the terms and conditions of the Bonus. For further information on our Bonuses and Promotions, you can visit the "Bonus Terms" section through the footer of our homepage.